tag:blogger.com,1999:blog-5083633325209012024.post3344093964763974139..comments2024-03-28T22:11:16.021-04:00Comments on Happily Ever After Thoughts: BRAIN-DEAD CUSTOMER SERVICELexi Posthttp://www.blogger.com/profile/04124921637508804346noreply@blogger.comBlogger4125tag:blogger.com,1999:blog-5083633325209012024.post-66845021952381087162015-10-27T10:48:34.433-04:002015-10-27T10:48:34.433-04:00This blog made me laugh out loud several times whi...This blog made me laugh out loud several times while raising my blood pressure a good 15 points.<br />I don't know how these people live with themselves. It's why at Honeywell I could never tell anyone to call the helpdesk - I dropped what I was doing and helped them myself.<br />And I love how you accused them of discrimination against the deaf - which honestly really applies in this case!<br />Take care my friend. I love getting a peak at your life through these blogs.<br />Hugs!<br />Eringeekgirlschttps://www.blogger.com/profile/10511858701152858516noreply@blogger.comtag:blogger.com,1999:blog-5083633325209012024.post-37190035561058039482015-10-26T01:05:11.453-04:002015-10-26T01:05:11.453-04:004 of the last 5 summers our AC has gone out for se...4 of the last 5 summers our AC has gone out for several days at a time. Which SUCKS!<br />We would call the office & they would dispatch one of the maintenance guys. The current one is awesome, but he just got a new assistant. <br />Over the course of the last few years we have gone through 3 compressors & piece by piece have had the entire thing replaced.<br />2 Fridays ago. Rocky, our Maine Coon was standing in the hallway under the AC vent, looking up & crying like someone was skinning him.<br />I went to investigate & found a drip to the side of the AC vent. Rocky was looking up, trying to catch the drip in his mouth, but it would miss & hit him in the face or on top of his head. He didn't appreciate this so would protest by singing the song of his people! <br />I called the office to report it. I ended up getting a lecture that it was the condensation line. No, that had happened several months ago & was on the opposite side from where this drip was. But they wouldn't listen. GRR.<br />They dispatched the new assistant maintenance guy who cut a hole in the ceiling & scraped all the bubbled paint off. BUT, it was still leaking.<br /><br />I put a bowl under the leak & he said he would check on it the next day.<br />He came back, took one look at the full bowl of water (that I had already emptied several times since he left) & said he had to go talk to the office.<br />2 days later, still no word. I go to the office & the lady has no idea what I'm talking about. Must be the other lady who is off that day. Grrrr. They promise they'll call my hubby the next day. Hubby is ready to raise some hell.<br /><br />Assistant maintenance man shows up, checks the system, looks at my full bowl of water & declares we keep the apartment too cold. He said the compressor freezes up & when it "thaws", the water leaks out & drips. So we need to turn it up & keep it at 77-79.<br /><br />Uh....NO! Hubby has MS & Fibromyalgia so can't get overheated. Yes, during the winter we have had it freeze up, but it had never leaked & we've kept it at 74 since we moved in 5 years ago. I explain this & he said he will talk to his boss & find a solution& get back to me.<br />2 days later - still no call from the office & no word back from assistant maintenance guy!<br />A mystery knock at the door at 7pm - it's a guy from the AC company. He brings in a ladder, takes stuff apart, does everything but crawl fully inside the AC duct & tells us we keep it too cold, we need to turn it up to 77-79 degrees or it will continue to leak. I tell him the same stuff - not possible - drop the ADA reference & he says he'll ask his boss. Once he leaves I have to add 2 more bowls for extra leaks that have started near the first. Grrr.<br />Hubby is mad as hell & goes up to the office. He gets the same message, repeats the same stuff I said, only more forcefully & more threateningly.<br /><br />Poof! Main maintenance guy we've dealt with for the last two years shows up. He's been on vacation & had just read everything that's going on. He agrees that us having to keep it 77-79 is bull & knows we've kept it at 74 for the last nearly 5 years & it has never leaked. He calls AC company & gets 2 guys out here. They crawl around on the roof & fix stuff & do their mojo.... Wow...fixed. FINALLY!<br />They confirm that us keeping it at 74 may freeze up the compressor in the winter when there is no hot air to pull out of the apartment but in the summer there should be no problem. I'm still not sure what all they did, but I've finally been able to pick up the bowls & the carpet is dry. NO more yowling cat & our 74 degrees is flowing again. Jon is comfortable, kid is comfortable & I'm always cold....unless the dreaded hot flashes hit. Sigh!Tina Gerowhttp://www.tinagerow.comnoreply@blogger.comtag:blogger.com,1999:blog-5083633325209012024.post-86806078965860986612015-10-25T15:49:34.015-04:002015-10-25T15:49:34.015-04:00OMG, so many, where do I start? The most recent wa...OMG, so many, where do I start? The most recent was a certain major bookseller that I USED to work with and have since stopped working with them directly due to their incompetence. I was changing banks and needed them to change bank account numbers so that my royalties wouldn't be sent to a closed account. Just thinking about this raises my blood pressure. No one would return my emails. I'd get a standard "someone will reply" and then NOTHING. This went on for weeks. I finally contacted the head of a company that deals with the one I was having problems with. He circumvented them by going to the top and boy did said asshats suddenly bend over backward to apologize. It still took weeks. There was no way to do it online because there was something wrong on their end. (No kidding?) And it went on and on. Finally someone took my info and manually entered it--which for some reason they could not do before. My blood pressure must have been close to stroke level while I was dealing with them. They finally got it taken care of and I said I would no longer be working with them directly and they said they hoped I would change my mind.<br /><br />Someone said Mercury was in retrograde at that time. Think that had something to do with it? LOL.Cheyenne McCrayhttp://cheyennemccray.comnoreply@blogger.comtag:blogger.com,1999:blog-5083633325209012024.post-43229226664837128512015-10-23T13:30:00.273-04:002015-10-23T13:30:00.273-04:00Oh my goodness!!!! I hate calls like that... they ...Oh my goodness!!!! I hate calls like that... they either do not understand you, pass you off to others and you have to explain over and over again, make you wait forever... I have even had them hang up on me. One time, they thought they had me on hold, but I could hear everything they were saying and it was about their plans and how annoying callers were, etc. What ever happened to taking time to actually helping people!?Colleen C.noreply@blogger.com