Well, hello there. Good to see all of your bright and shining
faces again today! Hope everyone is
doing fabulous, kicking butt, and getting “stuff” done.
As for me…not so much. LOL
Have you ever wondered if your
stars were crossed?
Oh, I’m well past that now. In fact, I’m pretty convinced that my stars have all fallen from the damn sky and are lying on the floor of the desert in the middle of BFE wishing I would just let them die and end the pain.
Okay, I can see I’m going to have
to back up a little bit here.
This is about change.
(Exaggerated eye roll here.)
More specifically, about new
processes, new updates, and a new software tool.
Don’t get me wrong…it’s a fabulous
tool and will be of tremendous value to me once I finally learn how to use it
and the new development cycle quiets a bit. Right now, the updates are coming
faster than I can keep up with them.
A good thing?
In my case?
Uh…not so much.
You see, I’m distracted. I am working my proverbial arse off pulling
together a Kickstarter campaign to create a boxed set of cowboy stories for the
Butterscotch Martini Girls. Which means I’m distracted as hell.
So, warnings come into my inbox
and I don’t see them. Then when I go to use the tool after six months of not
having even glanced in its direction…and all FREAKING HELL breaks loose!!!
What do I do? I try to fix it,
that’s what I do.
…then I make it worse.
So, I fix it some more.
Then I try to fix it a different way.
…doesn’t fix it, but now I have a
whole new problem statement.
Now…and only after almost a full week of pain…I decide to finally reach out to the help desk, begging them to rescue my sorry arse.
They were very nice when they
politely explained that they might need some screen shots and files to help
Oh, yeah. (Head nodding.) I can do
So I send them a very nice PowerPoint
presentation with slides and comments and arrows…it’s a damned work of art!
Oh yeah…and the files they asked
With a smile, they cheerfully
reply, hoping to confirm that I am using either .png or .jpeg files.
I started with .png, but they were
too large and clearly bogged the system down. So I resaved the files as .jpg
files and used those, which worked better, but brought me to the issue where
not everything was showing in the viewer.
…this made me think…
Is there a difference between a
.jpeg file and a .jpg file?
The internet seems divided on this
One source says yes…one is three
letters and the other is four. (Not helpful.)
Another source says nope…no
difference whatsoever. (Hmmm…maybe.)
A third source says yes…a very
minor difference in the color profile due to the age of the file type. (I’m
betting on door number three at this point.)
Think this would affect me and cause
my issue? (Because we all know it’s about me.)
Well…I doubt it. But…we all know I
cannot leave well enough alone. I have to know. So, I convince myself that it
would be helpful if I tried to confirm this is not an impactor before I go back
to the helpdesk and their developers.
Now I have a mission…to save the .png
file again, but this time as a .jpeg instead of the older style .jpg.
Oh-kay…I’m off to see the wizard!
I open the file, save it as the
newer file format, re-upload it into the tool I’m having issues with, hit the
download button and…voile!
Well…not nothing. It was
something. Just not the something I wanted. The circle of death spun for a few
minutes as the computer was thinking. Then it spit out this very ugly error
message indicating “Export Failed”.
I decided what made sense was to
put everything back where it was before I went back to the developers.
When in hell have you EVER known
that to work?
Anyway, I went back and uploaded
the original file again (.jpg), and requested a new download.
ERK! Same “Export Failed” error
Damn the luck!
Not only had I not diagnosed the
problem, but now I had a brand-new problem statement.
If things continue to get worse, I’m
going to have to stop helping!!!
Well, that’s my story, dumb and dumber,
and I’m stickin’ to it. Hang on tight now ‘cuz we’re gonna go real, real fast!
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